Services
Get the most out of eLumen.
We invest in our clients' success with our unique approach to customer service. Learn more about how we go above and beyond to support our institutions through every stage of their journey with eLumen.
Collaborative.
Our approach is relationship driven. We partner with you to achieve your institutional goals.
Flexible.
Each institution is unique. We offer tailored services to meet your institution's needs.
Consultative.
We involve our clients in our software development roadmap by participating in working groups and voting on future feature releases.
Here's how we support you.
We are invested in you.
When you become a client, your institution is assigned a single point of contact at eLumen who is invested in your success – your Customer Success Manager.
Your CSM works with your team to learn about your goals and challenges so you can optimize how to leverage the eLumen platform and services at your institution.
Be part of a community.
We are involved in the conversation – and invite you to join us. In our monthly webinars, we collaborate with partners, clients and higher ed leaders discuss topics important to you. We also regularly hold workshops and an annual user conference to get to know our clients and provide them with an opportunity to network and learn from each other.
We regularly participate in conferences to stay up-to-date on trends in higher ed, including those focused on accreditation, assessment, and data.
Grow with us.
Our clients are involved in our continuous improvement process. Through The Connect Consortium, clients participate in working groups to help us develop the eLumen roadmap. Voting members of TCC help prioritize which features are released first.
Our service offering
Your Customer Success Manager works with you to determine which services will enable your institution achieve your goals by optimizing eLumen.
Implementation & onboarding
Our implementation is highly consultative. We pride ourselves on matching you with experts in both higher education and the eLumen product suite. You will be assigned an implementation specialist who will get to know you and your institution. Through the implementation process, you will receive the guidance you need to optimize the eLumen platform to reach your goals. Our implementation team improves your time to value through the use of two tools:
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Project management platform
Our tool, built specifically for onboarding, provides a clear pathway through implementation, individual tasks to be completed, a consistent status dashboard for administrators, and notifications, plus important information for staff and faculty to stay informed of project progression.
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On-demand training courses
Our engaging training courses provide accessible and organized information for system administrators and coordinators. These on-demand training courses support you in two ways: through initial onboarding and for retraining and onboarding new system administrators.
Personalized training
What about those times when you need something outside the scope of implementation and onboarding? This is where our Services team steps in to support your unique needs. From campus-wide training engagements to individual consultations and everything in between, our team is ready to support your purpose-driven success initiatives to the fullest.
Offered onsite or remotely
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Assessment Coordinator training
Make sure your team is ready for the scoring season with our Assessment Training. We will cover all the aspects of assessment and help you refine your process to make it work with eLumen.
We are noticing new faces across many of our client institutions. Does your institution have new leadership? It may be time to seek additional training. eLumen’s coordinator training will provide:
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A better understanding of the eLumen architecture as it relates to the coordinator role,
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Opportunities to develop skills associated with critical process and reporting, and
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Hands-on exercises to ensure coordinators are fully-equipped to tackle tasks associated with this role
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Data Steward training
This training for Data Stewards is a package that includes strategic consultation, hands-on training, and coaching to support users in this role.
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A full understanding of System Settings, user and role management, the best practices for maintenance and system health
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Basic Assessment functionality and full understanding of configuration
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Basic Curriculum functionality and full understanding of components of curriculum development and integration
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Basic Strategic Initatives functionality and full understanding of managing your SI cycles and other best practices
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A full understanding of the Reporting tools
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Curriculum Specialist training
Prepare your curriculum specialist to maintain and update your Course and Program Records using eLumen. Our trainers will review your existing process and help your Curriculum Specialist understand how eLumen can be used within that process. We will help identify decision points in the process and help them optimize the settings to create seamless workflows that allow your curriculum team to keep all of your records up to date.
You will get the following:
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Process Review and Flowchart
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How to create and manage workflows
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How to customize/configure workflows
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How to optimize your eLumen settings
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Overview of program rules builder
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Overview of reporting tools available
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Additional documentation for reference
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Videos of the training.
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Faculty Lead training
More hands make light work. This training is designed developing competencies of primary functions in eLumen, for colleges leveraging department, division, or learning area leads.
This training will help you create a train-the-trainer model that supports faculty engagement and task completion.
You will get the following:
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A step-by-step review of the tools and resources available to your faculty
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A PowerPoint presentation that can be used during your faculty workdays
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Additional reference documentation to be used as a reference.
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Videos of the training.
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Community-Wide training
Similar to the Faculty Lead training, our team can train faculty on entering assessments, creating, reviewing, and approving curriculum, or using any other aspect of the system.
Included in this training service:
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Overview of the tools and resources available to your faculty
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Presentation slides that can be used during faculty workdays or as a reference
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Additional reference documentation
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Video recording of training
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Data analytics & reporting
Data is key to navigating and promoting institutional change. While the eLumen platform offers key process and performance reports as part of your software subscription, we also understand that each institution has unique data needs. We offer custom reports and data visualization dashboards. Your CSM will work with you to determine which type of data service will meet your needs best to review your institution's insights your way.
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Data dashboards
Leverage learning outcome data with data visualization. These dashboards support visualization of competency-based assessment scoring at the course, program, and institutional levels. Interested to learn how your institution supports specialized groups on campus or how different classroom modalities support learning? The dashboard service also provides disaggregated data based on the variables you input in your eLumen instance.
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Reflection template exports
Capture individual faculty perspectives on questions related to college initiatives and student performance. Responses can be used to develop program review reports and action planning for institution continuous improvement.
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Individual student performance exports
Leverage your learning outcome performance data to identify disproportionately impacted student groups and move the needle on student equity and success. This extract will disaggregate your outcomes performance by the individual student and demographic information in eLumen to support your data visualization tools and analysis.
Technical maintenance
As your institution evolves, you may need to implement changes to how you use eLumen. These services may be used to deduplicate, align, or refresh data, analyze historic records, disaggregate data at a more granular level, restore, deactivate or unpublish records and more.
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System health check
This comprehensive health check audits your data and can include course, program and performance data extracts, in addition to correcting inconsistencies and provide you with a guided review by your CSM.